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CBA is trialing an AI chatbot that could replace local call centers?

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Is Commonwealth Bank really considering replacing thousands of local call center staff with a ChatGPT-style AI platform? As Australia’s largest financial institution explores this move, what are your thoughts on the potential impact of AI in customer service? Are you concerned about job losses lack of human touch when you need it the most, or do you see it as a step forward in improving customer experiences?

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